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The site has the following on the web page, "Để nâng cao chất lượng phục vụ, mời Quý khách hàng để lại thông tin yêu cầu cho chúng tôi." We noticed that the web site also said " Please provide as much detail as possible so we can best assist you." It also stated " To update a previously submitted ticket, please login. We provide archives and history of all your current and past support requests complete with responses. Helpdesk software - powered by osTicket. it will take a second!." The header had osTicket as the highest ranking keyword. This keyword was followed by Customer support system and support ticket system which isn't as urgent as osTicket.